DCS can provide complete call centre phone systems which make telephony work for you and your customers.
DCS are solution providers on call centre scale projects. We have the experience of taking an empty building to full contact centre status, taking our customers beyond the next level to compete and succeed.
What benefits can a complete call centre solution offer?
- Blend inbound and outbound calls.
- Operate multiple live campaigns.
- Multiple contact touchpoints, including voice, email, web and fax.
- Generate live callers and management reports.
- Manage your centre through seamless remote access.
- Display interactive, full media screens for promotions and motivation.
- Run all this on industry standard platforms.
- Take advantage of least cost routing (LCR).
- VOIP (Voice Over IP) - H.323 compliant systems.
- Link multiple sites as one contact centre unit.
- DCS can provide this, either as a joint supplier, or offering complete project management.
Features:
The combination of a professional team of agents, sound management and the effective use of state-of-the art technology can produce startling results with any call centre / contact centre. A DCS call centre phone system can include:
- Management information through real time reporting.
- Custom reports, from agent trends through to call and campaign costs.
- Wall boards and plasma screens, for queue management and agent motivation.
- Call recording - either ad-hoc, scheduled or blanket recording.
- Predictive dialling.
- Software and database development integrated with your call centre and telephony.
- Multiple flexible queues, campaigns and auto attendants.
- State-of-the-art agent software using the latest TeleVantage 7 software.
TeleVantage 7 From Vertical Communications
TeleVantage 7 from Vertical Communications is a feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology available today. Built on an open-systems architecture, TeleVantage provides more value for your money while safeguarding your investment. Televantage 7 is an excellent choice not just for those company's who want that little bit more from their business phone system, but is an excellent choice as a complete call centre phone system. This unique system will empower your business and ultimately help to achieve the true potential from your call centre / contact centre agents.
Independent Suppliers
DCS is a customer-orientated business. As independent suppliers, we look to select the most appropriate product for the customer and business needs.
Our consultants will openly discuss your requirements and ask the correct questions in order to ascertain which call centre phone system configuration best suits the requirements of your business. Many times our engineer will even suggest things that the client may not have thought of.
Least Cost Routing (LCR)
Least cost routing (or LCR) is simply using a different company to handle your call charges, whilst leaving your lines and rental with your existing supplier. With a quick and easy change over, you could save up to 40% on your call charges. Intramation are LCR agents, for further information please do not hesitate to contact us.
Case Study:
The DCS team designed, built and implemented a call centre phone system for a rapidly growing northern marketing agency. In doing so, we helped transform the company into a multi-channel operation, capable of winning contracts many levels above their previous. Handling multiple data feeds from different customers, and providing live reporting, the management team now have the time and ability to focus on results and can exceed customer expectations.
If you would like further information, or to request a site visit, please do not hesitate to contact us on 0845 0344490 or email sales@deansplc.co.uk with the words Call Centre Phone Systems as the subject header.
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