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05/12/2009
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Vertical Wave is a business phone system which combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications. Wave is a business phone system which offers reliabillity and scalability at an affordable cost.
Work from anywhere: Provide home and remote workers with the same communications capability office based staff enjoy.
Manage calls and voice mail from your desktop: Take and place calls from your desktop using the “ViewPoint” software and interface, with drag and drop features for transferring.
Hold conference calls: Impromptu conference calls can be arranged using ViewPoint including the arrangement of up to 60 concurrent parties.
Show availability status: Check if a colleague is at a meeting, travelling or contactable by phone before attempting to make or forward a call.
Use a single telephone number: Multiple waves solutions can be networked to connect users at multiple locations enabling you to provide staff with easy inter site calling and customers with a single telephone number across numerous sites.
Benefit from in-built recording: All calls can be optionally recorded as well as individual calls captured by the user with a single mouse click. This enables you to capture for audit or training purposes and more.
Use self service applications: Callers can call in and complete their business automatically without needing to wait to talk to a member of staff.
Use a contact centre: Wave provides contact centre capability and what is more the contact centre agents can be based anywhere – in different office or even at home.
Present a polished and professional image: Wave gives you enterprise level applications but at a small business price. Functions such as the auto attendant means that callers can be directed to the right person or department without the intervention of an operator.
Contact us to find out more.
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